Returns & Exchanges

At Maiwa Online Store, we strive for complete customer satisfaction; if you are not entirely happy with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. Please ensure that all products remain in their original, unused condition with all packaging intact to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship the Return

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.