Frequently Asked Questions

Everything you need to know about shopping with MAIWA.

What are your shipping rates and delivery times?

We offer worldwide shipping via major carriers. Domestic orders typically arrive within 3-7 business days, while international shipping varies by destination. Shipping costs are calculated at checkout based on weight and location.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that certain handcrafted or custom items may be final sale.

What payment methods do you accept?

MAIWA accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products ethically sourced?

Yes, we pride ourselves on maintaining strong relationships with our artisans and suppliers to ensure all products are ethically sourced and meet our high standards for quality and sustainability.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team immediately. Once an order has reached the shipping stage, we are unable to cancel or modify it.